The loss of tickets should be reported immediately to the Ticket Office, on 020 8971 2739.
On verification, duplicates will be issued but must be collected from the Ticket Office in person by the debenture holder on the day. Duplicate tickets once requested take priority over the original tickets. Debenture holders who request duplicate tickets may be required to assist the AELTC in connection with the use and/or the abuse of the original tickets issued.
Please look after your tickets carefully as duplicate tickets, if arranged, will attract a charge of £12 per ticket where the originals have been safely received by the debenture holder but subsequently lost.